Refund policy

REFUND POLICY:

In the rare event that your order is inaccurate or has a defect, Bower & Branch will replace the item and correct the issue. 

Bower & Branch trees and plants are grown by nursery experts and depending on the season, live plants vary in color and vigor. Our growers examine the tree’s/plant’s viability and vigor before shipping; to confirm the tree or plant is healthy and ready to ship. 

Bower & Branch will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs freight charges, we are unable to offer refunds on shipped orders for buyer's remorse.

RETURN POLICY:

We are unable to take returns, please contact Customer Care for assistance.

DO NOT return your Bower & Branch trees or plants to a Costco store.

To email a Plant Whisperer: customercare@bowerandbranch.com or you can Live Chat them below.